Contact ShoeMall Customer Service
ShoeMall Phone Numbers and Emails
Toll-Free Number:
-
(800) 704-5478
ShoeMall Emails:
Customer Service
Legal
Privacy Inquiries
Contact Information
ShoeMall Website:
ShoeMall Help Center:
Corporate Office Address:
Mason Companies, Inc.
1251 1st Ave.
Chippewa Falls,
Wisconsin
54729
United States
Other Info (opening hours):
Hours:
7 days a week: 6 am - Midnight (CST)
How Good is ShoeMall's Customer Service?
Summary of ShoeMall Customer Service Calls
105
TOTAL
CALLS
CALLS
05:10
AVG CALL
DURATION
DURATION
35%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call ShoeMall?
Shipping and Delivery Question:
- “Missing item”
- “Wrong address on order”
- “Never received a confirmation on my shoes”
Return/ Replace Question:
- “Return”
- “Changing shoe size”
- “To get an address to make a return”
Request for Information Question:
- “Checking on status of online order over a week ago”
- “Need to know the statue of my refund”
- “Looking for jericho black oxford”
Refund Question:
- “Refund of returns”
- “Refund”
Payments and Charges Question:
- “Fraud Transaction”
- “Ordered shoes and my pay pal was charged twice”
Website/ Application Question:
- “The site is not letting me check out”
Staff Question:
- “Customer service”
Other Question:
- “Need a FedEx epress label”
- “Credit on order”
- “Check if order went through”
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ShoeMall