ShoeMall Phone Numbers and Emails

Toll-Free Number:

  • (800) 704-5478
Send Message

ShoeMall Emails:

Customer Service
Legal
Privacy Inquiries
Is this your business?
PissedConsumer Club

Contact Information

ShoeMall Website:

ShoeMall Help Center:

Corporate Office Address:

Mason Companies, Inc.
1251 1st Ave.
Chippewa Falls, Wisconsin 54729
United States

Other Info (opening hours):

Hours:

7 days a week: 6 am - Midnight (CST)

More contact details

ShoeMall Rating Based on 18 Reviews

Rating details

3.1
more details
Delivery Service
Advertised vs Delivered
Website
Value for money

Rating stats

Rating trend

How Good is ShoeMall's Customer Service?

Yeni Zwu
Yeni Zwu
Feels Satisfied | May 01, 2023

I love all the shoes that I've gotten from shoemall. The only complaint is the long delivery time it takes sometimes.

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De Qih
De Qih
Feels Disappointed | Oct 25, 2022

I never received a call back.

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Summary of ShoeMall Customer Service Calls

105 TOTAL
CALLS
05:10 AVG CALL
DURATION
35% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call ShoeMall?

Shipping and Delivery Question:

  • “Missing item”
  • “Wrong address on order”
  • “Never received a confirmation on my shoes”

Return/ Replace Question:

  • “Return”
  • “Changing shoe size”
  • “To get an address to make a return”

Request for Information Question:

  • “Checking on status of online order over a week ago”
  • “Need to know the statue of my refund”
  • “Looking for jericho black oxford”

Refund Question:

  • “Refund of returns”
  • “Refund”

Payments and Charges Question:

  • “Fraud Transaction”
  • “Ordered shoes and my pay pal was charged twice”

Website/ Application Question:

  • “The site is not letting me check out”

Staff Question:

  • “Customer service”

Other Question:

  • “Need a FedEx epress label”
  • “Credit on order”
  • “Check if order went through”

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