ShoeMall
ShoeMall Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ShoeMall has a 2.5 star rating from 16 customer reviews; about 50% would recommend. Overall sentiment is mixed-to-negative with frequent complaints about returns and shipping delays.
Key Takeaways for Future Customers
- Check ShoeMall reviews and sizing availability before ordering to avoid returns.
- Expect medium pricing with discounts and occasional free shipping promotions.
- Be prepared to follow up on refunds and customer service issues via phone.
Negative Feedback / Risk Areas
- Frequent customer service problems and hard-to-reach support.
- Delays, cancelled or missing orders and slow refunds.
- Return fees and sizing/stock issues leading to exchanges and complaints.
Positive Feedback
Customers praise product variety, affordability and occasional fast shipping; many value discounts and selection.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ShoeMall has a 2.5 star rating from 16 customer reviews; about 50% would recommend. Overall sentiment is mixed-to-negative with frequent complaints about returns and shipping delays.
Key Takeaways for Future Customers
- Check ShoeMall reviews and sizing availability before ordering to avoid returns.
- Expect medium pricing with discounts and occasional free shipping promotions.
- Be prepared to follow up on refunds and customer service issues via phone.
Negative Feedback / Risk Areas
- Frequent customer service problems and hard-to-reach support.
- Delays, cancelled or missing orders and slow refunds.
- Return fees and sizing/stock issues leading to exchanges and complaints.
Positive Feedback
Customers praise product variety, affordability and occasional fast shipping; many value discounts and selection.
I clicked on what is shoe mall return policy & u blocked me for nothing
You blocked me without cause, and I have to wait for your office hours to correct your groundless screw-up.
Preferred solution: UNBLOCKED now not sometime later
Lakeland, Florida
Review
I was hesitant to.order based on the reviews. However, they shipped my shoes quickly.
I Rreceived them within 4 business days. They are exactly what I ordered.
User's recommendation: Highly recommended
Order problem
- - Ordered shoes three times on a phone.
- - No confirmation; first call disconnected; later calls said the number was incorrect; finally ordered by phone.
Using cell phone. Ordered shoes three times.
Clicked on submit order. Did not get any confirmation of order. Got disconnected on first phone call. 2nd an third calls said number was incorrect.
(Not true). Finally got service person and ordered by phone.
User's recommendation: Keep trying
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Berlin, Berlin
Defective product
- - Bought Skechers from Shoemall on Amazon; defective inside after 3 months.
- - Refused refund after 60 days; says contact the manufacturer; feet hurt.
On March 26, 2024, three months ago, I bought Skechers shoes from Shoemall through Amazon, and in only three months, the shoes were ruined and broken on the inside. I wear these shoes for about 45 minutes four or five days a week and it isn't fair that I paid ninety-something dollars for a defective product that lasted only three months.
I contacted Shoemall and they didn't want to refund my money, saying that 60 days had passed and told me to talk to the manufacturer. I contacted Shoemall because they sold the shoes, not the manufacturer.
My feet were hurting and I realized that it was because the inside of the shoes was broken and ruined. This company is a big fraud.
Preferred solution: Full refund
User's recommendation: Avoid this company when you buy shoes from Amazon
West Chester, Pennsylvania
Cannot contact Shoemall in the united states.
Poor telephone contact...cannot understand customer agent due to transformation via telephone towers.
User's recommendation: Talk to agent via telephone towers that provide clear transformation.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Laurel, Maryland
Very Satisfied
- - Read Shoe Mall reviews before ordering.
- - Shoes arrived via FedEx on time and well packaged.
- - Had no issues; it could have been a fluke.
I read the reviews of Shoe Mall after ordering a pair of shoes from them about a week ago. I was on pins and needles waiting for my shoes to come, sure that I would experience at least one of the problems I read about in the reviews.
One week later, the shoes arrived via FedEx, on time and perfectly packaged. Maybe it was just a fluke and this site is as bad as everyone made it seem, but I guess I got lucky because I had absolutely no issues.
User's recommendation: Stay vigilant and stay safe.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kennewick, Washington
Was very happy with everything
The shoes I bought was a size 11, med with& I shouldve bought x wide, but was not available. I loved them but didnt fit like I wanted
- Very good selection
- Very affordable prices
- Did not have my size
Preferred solution: Full refund
User's recommendation: Shoe is a little narrow
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn
- - Not aware I used pissed consumer.com.
- - Returns cost with Shimo; free returns at Zappos.
- - I'm retired on a pension and order to fit, then return.
I really was not aware that I used a service called "pissed consumer.com"! I just wanted to ask a question about a return from two different orders.
Generally I really like shimo, except for the fact that you have to pay for returns. I honestly try to order from Zappos whenever I can because the returns are free, but my favorite brand is it true Mall and they're very nice shoes. Since I don't have a lot of money, being retired and on a pension, I often have to order a lot just to get them to fit, and then I have to return them.
I was told that I would have to return them in two separate boxes because they're from two separate orders, which I don't like, so I'm trying to decide if I should just keep them or take the hit. I've never had a problem with an order or with customer service, very happy with that, just wish they were a little more affordable and easier to return.
User's recommendation: Look for sales. Be aware that you have to pay $8.95 a box to return them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblems with an order and needing to return
- - Order #9257**** shoes differ from the advertised ones.
- - An extra package of the same shoes arrived without an invoice or order number.
Hey,
I received my shoe order #9257****-- however they were different from the shoes advertised; As well, I received another package of the same shoes, however, I never ordered two pairs and they didn't come with an order number or an invoice.
What would be the best way for me to handle this matter?
Preferred solution: Full refund
Fort Myers, Florida
The site is not letting me check out
Looks like there was too much customer traffic at the time !
The p*** consumer must have been someone else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Delayed oeder
Company fixed the issue and I have been provided with full refund.
This has taken so long I wish to cancel the order. Thank you.
Sincerly Rosella Harris. The order # is 9167****
Preferred solution: I don't want anything just cancel my order that's all That's almost as hard as just getting something from you
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn and Exchanging Item
- - Order #105036: Moncler coat, black, size L.
- - Received Dec 29, 2022; coat too small; seeking XL.
- - Shipped from Vilnius; awaiting exchange guidance.
On Nov. 27, 2022 I've ordered for my wife a Moncler Coat, L-size, color-Black as a present for my wife for the New Year.
Order number: 105036.
I got the coat about a month later ( Dec.
29, 2022) and found out that the coat is small for her, and that maybe I should order an XL size.
All I know is that was shipped from a logistic center in Vilnius, LITHUANIA.
I sent a message through "Contact Us", telling about my problem and asking if there is a way/procedure to return and exchange the L-size coat for an XL-size.
As of now I still looking for an answer.
Please check how it can be done and inform me what to do. Of course, I shall pay for the second shipment and the necessary procedures required to accomplish this task.
Looking forward to your answer.
ITZHAK MOR
Tel: 972-54-3***-*47
e-mail: m2803z@***.com
Preferred solution: Exchange of Item
Mesquite, Texas
Order shies
I want to send my brother a pair of swiss tennis shoes. He is in prison at Alred Unit in Iowa Park i want to order him a pair and have it sent to the prison
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer3 day shipping isnt here
i havent recieved my shoes in 3 days loke i paid for itll be four days on the 13 of january 2023 not the *** date i paid for
User's recommendation: dont pay for 1-3 day shippin its a lie
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo find out if you got my return
Everything played out great. I will now wait for the return to my Visa card. We loved the shoes but they did not fit my husband.
User's recommendation: I have been very pleased with this company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCant email never got code to send email payed express shipping never got shoes worse ever
Very upset paid 25.00 dollars for express shipping and still have not got shoes its been five days and I needed the shoes thats why I paid extra when I track them it says delayed with fed ex and while trying to contact your company i cant email you it wont send and no one will answer customer service and to get someone in lune they want to charge me a dollar to talk to someone
- Shipping
Preferred solution: Deliver product or service ordered
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Shoes have a weight limit.
Are you implying this man is very overweight? Because if so, I don't see a picture of him to verify that.
Do you know him in real life? Or, are you just acting like a juvenile again?