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ShoeMall

ShoeMall

www.shoemall.com
What is your customer experience with ShoeMall?

ShoeMall Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • ShoeMall has 2.8 star rating based on 21 customer reviews. Consumers are mostly neutral.

  • 50% of users would likely recommend ShoeMall to a friend or colleague.

  • Rating Distribution
  • Pros: Variety, Affordable, Free shipping.
    Cons: Customer service, Did not have my size, Long shipping times.

View full overview ›

Top ShoeMall Reviews

Positive Review

"Very Satisfied"

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I read the reviews of Shoe Mall after ordering a pair of shoes from them about a week ago. I was on pins and needles waiting for my shoes to come, sure that I...

Critical Review

"I clicked on what is shoe mall return policy & u blocked me for nothing"

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You blocked me without cause, and I have to wait for your office hours to correct your groundless screw-up.

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Rhonda M Dfd

I clicked on what is shoe mall return policy & u blocked me for nothing

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You blocked me without cause, and I have to wait for your office hours to correct your groundless screw-up.

View full review

Preferred solution: UNBLOCKED now not sometime later

Anonymous
map-marker Lakeland, Florida

Review

I was hesitant to.order based on the reviews. However, they shipped my shoes quickly.

I Rreceived them within 4 business days. They are exactly what I ordered.

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User's recommendation: Highly recommended

Carlos C Hgi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Berlin, Berlin

Defective product

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On March 26, 2024, three months ago, I bought Skechers shoes from Shoemall through Amazon, and in only three months, the shoes were ruined and broken on the inside. I wear these shoes for about 45 minutes four or five days a week and it isn't fair that I paid ninety-something dollars for a defective product that lasted only three months.

I contacted Shoemall and they didn't want to refund my money, saying that 60 days had passed and told me to talk to the manufacturer. I contacted Shoemall because they sold the shoes, not the manufacturer.

My feet were hurting and I realized that it was because the inside of the shoes was broken and ruined. This company is a big fraud.

View full review
Loss:
$91

Preferred solution: Full refund

User's recommendation: Avoid this company when you buy shoes from Amazon

2 comments
Guest

Shoes have a weight limit.

Guest
reply icon Replying to comment of Guest-2547331

Are you implying this man is very overweight? Because if so, I don't see a picture of him to verify that.

Do you know him in real life? Or, are you just acting like a juvenile again?

View more comments (1)
Sapphire Wrn

Order problem

Using cell phone. Ordered shoes three times.

Clicked on submit order. Did not get any confirmation of order. Got disconnected on first phone call. 2nd an third calls said number was incorrect.

(Not true). Finally got service person and ordered by phone.

View full review

User's recommendation: Keep trying

Anonymous
map-marker West Chester, Pennsylvania

Cannot contact Shoemall in the united states.

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Poor telephone contact...cannot understand customer agent due to transformation via telephone towers.

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User's recommendation: Talk to agent via telephone towers that provide clear transformation.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Laurel, Maryland

Very Satisfied

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Contains 1 confidential file for company representatives

I read the reviews of Shoe Mall after ordering a pair of shoes from them about a week ago. I was on pins and needles waiting for my shoes to come, sure that I would experience at least one of the problems I read about in the reviews.

One week later, the shoes arrived via FedEx, on time and perfectly packaged. Maybe it was just a fluke and this site is as bad as everyone made it seem, but I guess I got lucky because I had absolutely no issues.

View full review

User's recommendation: Stay vigilant and stay safe.

Christopher M Ezj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kennewick, Washington

Was very happy with everything

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The shoes I bought was a size 11, med with& I shouldve bought x wide, but was not available. I loved them but didnt fit like I wanted

View full review
Loss:
$9
Pros:
  • Very good selection
  • Very affordable prices
Cons:
  • Did not have my size

Preferred solution: Full refund

User's recommendation: Shoe is a little narrow

Aviel Oys

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Return

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I really was not aware that I used a service called "pissed consumer.com"! I just wanted to ask a question about a return from two different orders.

Generally I really like shimo, except for the fact that you have to pay for returns. I honestly try to order from Zappos whenever I can because the returns are free, but my favorite brand is it true Mall and they're very nice shoes. Since I don't have a lot of money, being retired and on a pension, I often have to order a lot just to get them to fit, and then I have to return them.

I was told that I would have to return them in two separate boxes because they're from two separate orders, which I don't like, so I'm trying to decide if I should just keep them or take the hit. I've never had a problem with an order or with customer service, very happy with that, just wish they were a little more affordable and easier to return.

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User's recommendation: Look for sales. Be aware that you have to pay $8.95 a box to return them.

Nancy H Rfv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Problems with an order and needing to return

Hey,

I received my shoe order #9257****-- however they were different from the shoes advertised; As well, I received another package of the same shoes, however, I never ordered two pairs and they didn't come with an order number or an invoice.

What would be the best way for me to handle this matter?

View full review

Preferred solution: Full refund

Anonymous
map-marker Fort Myers, Florida

The site is not letting me check out

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Looks like there was too much customer traffic at the time !Shrug The p*** consumer must have been someone else

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Resolved
Rosella H Zch

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Delayed oeder

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Updated by user Mar 10, 2023

Company fixed the issue and I have been provided with full refund.

Original review Feb 08, 2023

This has taken so long I wish to cancel the order. Thank you.

Sincerly Rosella Harris. The order # is 9167****

View full review

Preferred solution: I don't want anything just cancel my order that's all That's almost as hard as just getting something from you

ITZHAK M

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Return and Exchanging Item

ShoeMall - Return and Exchanging Item
Contains 1 confidential file for company representatives

On Nov. 27, 2022 I've ordered for my wife a Moncler Coat, L-size, color-Black as a present for my wife for the New Year.

Order number: 105036.

I got the coat about a month later ( Dec.

29, 2022) and found out that the coat is small for her, and that maybe I should order an XL size.

All I know is that was shipped from a logistic center in Vilnius, LITHUANIA.

I sent a message through "Contact Us", telling about my problem and asking if there is a way/procedure to return and exchange the L-size coat for an XL-size.

As of now I still looking for an answer.

Please check how it can be done and inform me what to do. Of course, I shall pay for the second shipment and the necessary procedures required to accomplish this task.

Looking forward to your answer.

ITZHAK MOR

Tel: 972-54-3***-*47

e-mail: m2803z@***.com

View full review
Loss:
$230

Preferred solution: Exchange of Item

Anonymous
map-marker Mesquite, Texas

Order shies

I want to send my brother a pair of swiss tennis shoes. He is in prison at Alred Unit in Iowa Park i want to order him a pair and have it sent to the prison

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Kadi Tuw

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

3 day shipping isnt here

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Contains 1 confidential file for company representatives

i havent recieved my shoes in 3 days loke i paid for itll be four days on the 13 of january 2023 not the *** date i paid for

View full review

User's recommendation: dont pay for 1-3 day shippin its a lie

Karen D Tkt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

To find out if you got my return

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Everything played out great. I will now wait for the return to my Visa card. We loved the shoes but they did not fit my husband.

View full review

User's recommendation: I have been very pleased with this company.

GiannaJanet S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cant email never got code to send email payed express shipping never got shoes worse ever

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Very upset paid 25.00 dollars for express shipping and still have not got shoes its been five days and I needed the shoes thats why I paid extra when I track them it says delayed with fed ex and while trying to contact your company i cant email you it wont send and no one will answer customer service and to get someone in lune they want to charge me a dollar to talk to someone

View full review
Loss:
$25
Cons:
  • Shipping

Preferred solution: Deliver product or service ordered

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